Xfinity customer service. Xfinity Community Forum.

Xfinity customer service You have reached the right place! I would be happy to take a look at your billing details to provide you with more information. If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Here is why I trade-in a phone and had a discount of $499 which will be spread in 24 months (the. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. Can you please tell us what you need? We have customer Xfinity television service. It's not just a joke, it's insulting and a mind blowing experience just trying to speak with a live agent. Calls won’t even go through to ring. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. Get this; They don't have Comcast Xfinity services available in the Phillipines. 5 million high-speed internet customers. Feel free to send us a direct message at your convenience with your full name and complete service address to “Xfinity Support”. Wednesday, December 13th, 2023 7:40 PM. Just keep in mind that if you sign a contract, you are immediately responsible for all termination fees—and if you don't sign one The "To:" line prompts you to "Type the name of a person". I know how important it is to ensure the correct payment was made on the account. If you're having trouble accessing customer service from a company that sells products, you can try contacting the sales department. 🔍 Xfinity Corporate Phone Number: +1-215-286-1700 for general inquiries; 📞 Customer Support: Reach Xfinity customer service by calling 1-800-XFINITY (1-800-934-6489) for assistance with TV, internet, phone, or mobile services. All inquiries for NOW Wi-Fi would need to go to the phone number provided on the confirmation email you received when you bought your pass. Seasonal Xfinity internet access (3–5 Mbps): $29. No company in America has worse customer "service. Comcast Business Support Hours. Find solutions for your Xfinity services, such as Internet, TV, Voice, Home and more. By dialing 1-800-XFINITY (1-800-934-6489), you’ll be connected to a representative who can help address your concerns. The service somewhat quietly launched to customers in May of 2017, and went live in all Xfinity residential markets in August of that year. How to email a complaint to U. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Find information about your rights and how to contact Xfinity. [15] As of July 26, 2018, Comcast has 26. Visit My Account online or download the Xfinity App, the choice is yours. Sign in. For billing and service issues. You can also contact Comcast Customer Service via Their social profile. Text 266-278 to chat with Xfinity Assistant. Tap to Retry. user_rw2ipa. Seasonal Xfinity Voice: $8. You can contact CSA by calling CSA Toll-Free Number: 1-888-565-4329. In addition to residential offerings, Comcast provides internet, TV, phone, and managed enterprise solutions to businesses through Comcast Business. Every year, I renegotiate my Comcast/Xfinity prices using the following strategies. 3 Messages. Comcast / XFinity has the worst Customer Service of any company I have ever delt with. Online Chat Support Just recently updated my Wi-Fi tower. xfinity. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca. com. Press Enter to send it Customer Service. Sort by: relevance - date. However, if you prefer to speak with someone on the phone you can contact our Customer Service team by calling 1-800-934-6489. user_wglveq. Xfinity Community Forum. See below for everything you need to know. The most straightforward way to reach Comcast customer service is by calling their dedicated contact number. On Xfinity’s website, you can chat with live sales agents or use the shopping tool to learn more about Xfinity internet, phone, and cable TV packages. Comcast Live Chat. Click "Sign In" if necessary; Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list Customer Service. Customer service please . To Whom It May Concern: I am writing to express my extreme dissatisfaction with the deplorable customer service and technical support provided by Xfinity on February 17, 2024 at 3:30 pm thru 8:00 pm. You can ask anything, troubleshoot problems, or connect with a live agent if you need more Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. cancel service. Show More Less I Want To. com on your computer, tablet, or smartphone. customer service phone number. Xfinity phone number: Call 1-800-934-6489 for Xfinity customer service. Contact Xfinity Support Now. Refresh. For future reference, I would recommend creating a new post regarding your question, so it can be more properly addressed, and you can view the steps on how to create a new post regarding a question or concern by clicking here https://comca. if you want a real live person, as soon as you get connected into the automated service, press 12. Xfinity Home: Same rate, no discount; Transferring Xfinity service. Dealing with Xfinity has been one of the most frustrating customer service experiences of my life. ” First Detected: Wed Jun Comcast is the largest provider of cable internet access in the United States, servicing 40% of the market in 2011. Customer service is a great reason for leaving xfinity. Find various ways to reach Xfinity customer service and support, including chat, email, phone, text, app, and forums. While you can always reach out over the phone at 1-800-Xfinity (1-800-934-6489), I'd be user_o9jtp4 Thank you so much for your post on how to reach out to us directly! We have lots of options to cover them all we have a great page set up for our customers. 1% of those homes also eligible for Xfinity fiber service and speeds up to 6,000 Mbps; Xfinity is a solid choice for a one-stop shop. Customer service email address. Messages can be saved or shared before upgrading or deactivating a phone, which deletes all current voicemai The Xfinity Forums are a peer-to-peer help community. Understanding the Comcast Customer Service Process. As a long-term customer who feels trapped by the lack of options and difficulty in reaching a real person, I hope that Xfinity takes note of these frustrations and Contact Xfinity Customer Service Number. Press Enter to send it Contacting Xfinity Customer Service via Phone. Our site is temporarily unavailable. I have multiple issues I need help addressing. 3K Messages. Hours are Monday to Friday 8am Xfinity Customer Support Line Differences. Whether you need help troubleshooting technical issues, want to upgrade your service plan, or have billing Comcast Xfinity Customer Service en Español. All Customer Loyalty told me was the cold hard truth nd reality that xFinity can do and say whatever they like, while customer's are held to a Much higher standard. Wednesday, January 15th, 2025 3:59 PM. Thank you for choosing Comcast as your service provider. When I called: The automated voice gave options to enter either my phone number or account number — or to indicate that I was a new We have been a long time loyal customer for well over 15 years to Comcast/ Xfinity. Call (800) XFINITY or (800) 934-6489; When you get to the menu, say “cancel service” and you’ll be connected with a customer service representative who can help you cancel your service; Canceling your Xfinity service in person. The after 3 seconds, it hangs up. If it helps out other folks to know, I am trying to contact a customer service agent because I want to discuss any possibility of lowering my monthly bill before I cancel my service and return my equipment. Reply. I am amazed by the service I received from one of xfinity technician by the name Levell Garrett he completed the entire rewiring and installation in less than 30 Customer Service. I transferred my service on 9/28/23 and still cannot get customer service to give me accurate information, such as what is my current account number! I have made numerous calls and is always referred to chat(no help). Xfinity also Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. How can I speak with a live D. I'm at wits end. Developing a new automated diagnostic/troubleshooting portal, called "Grand Slam," to help reduce repeat customer calls and foster first-time resolution by letting us perform a "health check" and either fix customer’s service issues remotely or give the technician better information to fix the problem; Comcast is not shy about using this situation to its advantage by raising prices every year. This number is available 24/7 and will connect you with a representative who can assist with a variety of inquiries ranging from billing issues to technical support. You can call 1-800-COMCAST (1-800-266-2278) and follow the automated prompts to speak with a customer service representative. 95/mo. Pay online or with the Xfinity app, or discover even more ways to pay with Quick Collect I am a live person and can help you via Forums. Find a store. Xfinity has been a disgrace. I have more experience with this than any of my other tips. Speak to live person. Easily activate your services and connect in your new home on the day of your move with the Xfinity app. I have spent 30 minutes trying to speak with a live agent and continuously get put into an endless loop. @user_25afac . It has been 3 hours and I have not received a return phone call. Again +56 more. XfinityAlfonso +20 Customer service is terrible, don’t they take and add notes? I too am looking at something other then Comcast even though I’ve been a customer for 21 years. Xfinity Assistant is a virtual assistant, and some responses may be AI generated. Xfinity’s cable network is available to about 35% of U. I Comcast Internet Service has Flex 4K streaming and hotspot services. As I suspect it is not and that it’s a spam so also want to report it. At this time I am not locating any surveys providing gift cards from these retailers from Xfinity. We would be more than happy to help with any questions/concerns you may have. Allow the bot to recognize your account and ask you what you need. Find My Plan. user_aqe5ud. Closed. Replies. I tried to call your customer service department , and it would not give me a customer service representative. Call 1-800-XFINITY (1-800-934-6489) for customer support, add or remove services, or pay your Xfinity bill. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. Philadelphia, PA . 4 months ago. com also collects customer service responses from site visitors. I will definitely cancel my service once the current contract ends. In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, use the information on this site to initiate a claim process. A drop-down list appears. An "Xfinity Support" graphic should replace the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it I've also seen online that 1-800-266-2278 is supposed to be a number for Customer Loyalty. Call the customer service phone number. 7 months ago. Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. The most straightforward way to reach Xfinity is by calling their main customer service number at 1-800-XFINITY (1-800-934-6489). com to get started. Thursday, September 5th, 2024 8:02 PM. Access the support you need on all your devices, or ask Xfinity Assistant for help and guidance. Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and Tom joined Comcast in 2010 after spending more than 25 years in leadership roles at leading multi-service provider consumer brands. If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). To help improve and personalize your experience, your chat may be monitored and recorded. Select "Xfinity Support" from that list. Xfinity and its parent company, Comcast, have improved their reputation for customer service, though some reviewers are still critical. Support. Canceling your Xfinity service over the phone. 1 Factors determining these rankings include plan variety, frequency of service outages or interruptions, effortlessly understanding your bill and call center satisfaction. I have been trying repeatedly to speak to a live agent and get the same auto response options that don’t address any of my needs. Xfinity Mobile has given us nothing but problems. dariioo. Xfinity support is as worthless as their connectivity services. Pay information not provided. This is a good place to find all of the terms, conditions, and service disclosures for Xfinity Mobile and NOW Mobile. just talked to a customer service agent. S. I would like to inquire if it’s legitimate. Enjoy entertainment your way with great deals on Xfinity by Comcast. Thanks! “Dear Comcast customer, this call is to remind you that the 50% discount offer on your Comcast Xfinity account expires today. An official employee, such as myself or whoever is first available, will respond. Comcast is a large telecommunications company that provides a wide range of services, including internet, TV, and phone. Select "Comcast Business" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window Press Enter to send it" user_in26jt As someone who relies on my Xfinity entertainment service for working at home and entertainming my family daily I would be pretty frustrated if I were in your shoes too. The menus that are presented that allow you to go to Xfinity Comcast Customer Service jobs. The Comcast Xfinity scam calls are on the rise and aimed at stealing sensitive personal and financial information from victims. user_dwwwi4, Hi there!Thanks for taking the time to visit XFINITY over our forums page for help with getting the WiFi fix. You have come to the correct place to help you with your service. ) Remote in Sumner, WA 98390. Offers. I just want to file a complaint with corporate. Get 24/7 help with any questions you have. Phone number. None of the customer service numbers work. The "To:" line prompts you to "Type the name of a person". so disappointed Xfinity’s Customer Service is a Joke – Misinformation, Billing Issues, and Wasted Hours! I also need a live agent call back. SCS - Sales & Customer Sup Rep. Perplexed, I call back today and it reroutes me to Xfinity's customer service bot. Comcast/Xfinity does not publish any, just the national 1-800-Xfinity (1-800-934-6489) or 1-800 I need 1800 number to contact customer service Hi there @user_ow0aso we would be happy to look into things with you. I find this to be most ridiculous and I am considering A new cable service. They can be reached directly at 1-855-75-PREPAID (1-855-757-7372. Rewards members enjoy a special mix of special perks, unique experiences, product benefits, and so much more. Get in touch with Comcast Business. What is Xfinity Mobile? Xfinity Mobile is a well-established mobile cellular service from ISP/Cable TV conglomerate, Comcast Xfinity. Reach Xfinity customer support by phone at 1-800-XFINITY (1-800-934-6489). but no customer service department. com; Call 1-800-XFINITY (1-800-934-6489) Business Sales: Visit business. Xfinity Rewards is a new program just for Xfinity customers — our way of saying thank you for being with us. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. New had problems with DISH but the dish would get covered by snow and #1 In Customer Satisfaction with Cable Service in the North Central and South Regions. - An "Xfinity Support" graphic replaces the "To:" line. 2K Messages. Friday, June 21st, 2024 8:09 PM. Get the most out of Xfinity from Comcast by signing in to your account. Spoke with a live agent online for assistance and getting the new modem started. Customer Care: Comcast Customer Care is available by Visiting xfinity. I have had continuous service at my current address for 3 years. Xfinity is a cable internet provider with internet plans starting at $25/mo. If you have questions about your services, we're here to answer them. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. Wednesday, August 28th, 2024 12:27 PM Gold Problem Solver • 26. Xfinity outages: Check for Xfinity outages After 10 days called back and spoke to customer service rep. Thursday, January 23rd, 2025 3:35 PM. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it. In conclusion, my personal opinion is that Xfinity's customer service has been lacking, and their approach to handling customer inquiries and concerns needs significant improvement. I was in the process of filling it out when it inadvertantly was sent to you before I completed it. Description For svp-contact-form. With our new Xfinity support chat, you do not need to input the name of a person. with no activation or equipment rental fees. You can also contact customer service through the app’s messaging feature. user_eu3dhh. In particular, 81% of Xfinity internet customers were either Customer Care Comcast Customer Care is available by Visiting xfinity. U. Comcast Customer Service Phone Number. How do I do this? Support. 0. - As you are typing a drop-down list appears. Experience TV, Internet, Voice, Home, and Mobile innovations in a totally interactive environment. The Xfinity Prepaid service is supported by a specialized group that can help answer your questions and provide additional assistance. Log in to xfinity. I'm a single, 75 year old woman who lives alone and isn't using this data and yet Comcast doesn't care about helping a 30-year customer. How do I speak to a represe M. If you do prefer to call us, you can reach our customer service at 1-800-934-6489. Welcome to the Xfinity Forum and thank you or posting your question here. It's not close. Xfinity Rewards. Have a wonderful day. How do I reach a supervisor U. Although our users and Official Employees work There are no Xfinity special offers, discounts, or deals specifically for senior citizens, but its Internet Essentials from Comcast initiative provides a low-cost option for those eligible for government housing assistance, Medicaid, SNAP, SSI, and other programs. user_jf26hm. com, click the Account icon in the top-right of the home screen and then click Check Email. She gave my info to a supervisor who then called and said. The primary contact phone number for residential customers is 1-800-XFINITY (1-800-934-6489). Verify any offers directly with Xfinity’s official customer service line before providing any information. Customer support is available through online chat and the Xfinity Mobile support and customer service website. Network . to 5 p. Allconnect. Click Troubleshoot under the device you want to troubleshoot. I am with you. 95/month + tax with no contract and free equipment to individuals that qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, Federal Pell Grant, and others. In the 'To' line, type "Xfinity Support" there. As you are typing a drop-down list appears. You can easily get in touch to obtain help with any of our services — anytime day or night! Whether it's a quick phone call, an online Just received a survey questionaire about recent customer service experience. Comcast’s customer service phone support response times can vary widely depending on factors such as time of day, call volume, and the nature of the issue. Seasonal Xfinity internet service (email only): $8. user_c38x8w. Order internet from Xfinity to get fast WiFi speeds and home internet service. In order to avail this discount, please call back at (888) 661-2189 from 8 a. " But most people I talked to didn't have a specific egregious experience, suggesting Xfinity customer service is That is an excellent question and I appreciate you interest in our awesome services. speak to someone in customer relations. Here are the detailed steps to direct message us: • Click "Sign In" if necessary One of the most direct ways to get in touch with Xfinity is by calling their customer service line. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window • Press Enter to send it Former Xfinity customer Scott King Walker even used scare quotes when discussing the customer “service. households, with 0. 00/mo. mewpercat. This is just shy of the segment average of 822 points. Press Enter to send it. Already a customer? Sign in here. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. If you don’t want to talk to anyone and just need general information about your bill, (800) 934-6489 is the best number for you to call. Para llamar a Comcast Xfinity usted debe marcar el número de servicio al cliente en Español 1 800 934 6489. Xfinity's Customer Service & Reputation A major pain-point for Xfinity customers seems to fall under those who signed an agreement and want out—or those who didn't sign a contract and their plan keeps changing. This article provides helpful information about Xfinity features, billing, and rental equipment when canceling Xfinity services. Xfinity Mobile customers can have up to 20 voicemails in their inbox on Android phones and up to 40 voicemails in their inbox on iPhones. When you contact Comcast, you’ll be Get the most out of Xfinity from Comcast by signing in to your account. Type your message in the text area near the bottom of the window; Press Enter to send it You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. To do so, click on the direct messaging icon located at the top right of Customer service email address. Which I was told they could not send me out a bill that was 60 days ago. " xfinity, in fact, does not have a customer service department. I know how important it is to have your WiFi working correctly as a customer myself. Customers can use their current phone and only pay the monthly data cost Get the most out of your service, troubleshoot issues, even watch help videos. An official employee, such as myself or whoever is first available, will Find outage information for Xfinity Internet, TV, & phone services in your area. Expert • 31. Monday, February 24th, 2025 4:06 PM. Find out what customers think about Xfinity. 4. Click Continue. Stream, work, game, and learn with Xfinity Internet today! Find more details about AppleCare+ for Apple devices, including the repair and service benefits it covers, enrollment details, and accessing support. We offer our Internet Essential Internet Program for only $9. Customer Service. Press Enter to send it . In the past five years alone, Comcast has invested over $20 billion into smart technologies and network improvements to enhance the reliability, speed, and security of our services. Where do you live? Enter your address for the best offers. By starting this chat, you agree to the recording and collection of your information. Xfinity customer service phone number. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. So the agents read scripts, use pre written help manuals, and have no clue how woke Hello @user_6faygn, thank you for taking the time to reach out on social media. Xfinity Mobile You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. 1 Message. There is more round-the-clock live chat and phone assistance for Xfinity corporate products. If you have a question or a concern about your service, we have several ways for you to reach us. As you are typing, a drop-down list will appear. It’s sent to me as Hey there, @user_94a127. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. @KennyFresh Thank you for reaching out on the Xfinity Community Forums. Hey there, Angie3007, thanks for reaching out through Xfinity Forums regarding your customer experience. 5. Hello @user_a01019. Xfinity is a popular internet and cable TV service provider in the US. Please send a Direct Message with your full name and address. Find everything you need to know about managing your Xfinity Mobile line and service settings. The Xfinity/Comcast IVR is the general line that most customers go through. Phone: Comcast’s official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. An "Xfinity Support" graphic replaces the "To:" line. Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and Subject: Formal Complaint Regarding Xfinity Customer Service and Technical Support. Looking to change or cancel NOW Internet? Discover how to optimize your Internet speed and troubleshoot connectivity issues. If you’re interested in subscribing to Xfinity, click the buttons above to speak to an Xfinity customer Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). I like to recommend 1-800-XFINITY (1-800-934-6489) for residential service customers who prefer a phone conversation. Hi is there an email address I can have to forward an email I received. At Xfinity, customer service is always at your fingertips. Views. user_ax2kc9 Hello and thank you for reaching out via our Xfinity Community Forums. m. who said I had been in a "legacy" package for a lot of years. D. It is near impossible to speak to a human being. Be prepared for an automated menu; however, if you Visit the newly redesigned Xfinity Retail Store to explore everything Xfinity has to offer. Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and Comcast products include Xfinity TV, Xfinity Internet, Xfinity Voice, Xfinity Home, Xfinity on X1, Version Wireless, etc. I call customer service at 1-800-934-6489 and request cancellation of service. This number is available 24/7, ensuring that you can get assistance whenever you need it. Xfinity For full functionality of this site it is necessary to enable JavaScript. Several reps in the last few days said they'd escalate my call to the right person but no one ever calls back. reliability and provider’s customer service. 2. Please refer to the original confirmation email you received to get the contact details so that customer service team can assist Customer Agreements, Policies and Service Disclosures. You can cancel your Xfinity service by visiting a local Xfinity store The quickest way to access your Xfinity Email is by visiting connect. com Downloading the “Xfinity” app from the @user_8b556c Hello and thank you for reaching out over our Xfinity Community Forum. With the cable company Comcast, you can speak with a live rep by failing to properly complete the automated menu prompts three times. REI (Recreational Equipment Inc. Version 4. To find your email on xfinity. user_8vir86. speak to someone in custome U. Getting a live rep when contacting customer support for major companies can be difficult, as many companies have invested in automated menus. Instead, type "Xfinity Support" there. user_vffgjx. Friday, January 3rd, 2025 11:55 PM. Xfinity also has a Quad service phone line if you have tv, internet, phone and Learn how to check for Xfinity service outages using the Xfinity app, xfinity. You can bundle your internet, TV, cellphone and home security system in one monthly bill and get a discount for each service Customer Care: Comcast Customer Care is available by Visiting xfinity. 15. Looking to schedule a callback? You can save time with the Xfinity Assistant! Get help now. View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. You may use our Xfinity Assistant here to chat with a live agent 24/7. What is customer service phone number. To speak with a live agent at Xfinity over the phone, you can call their customer service number: 1-800-XFINITY (1-800-934-6489). Please keep in mind we can provide the same same through this forum Hello, I'm Tom Karinshak, President and Chief Customer Experience Officer at Comcast. The round-the Learn how to sign in to your Xfinity account to pay your bill, manage your features, and more. But the cost for cable and internet service plus the device fees monthly have gotten to high. Learn how to make a Prepaid refill payment on xfinityprepaid. Give your connectivity a boost Get internet and save on your bill when you add Xfinity Mobile on the most reliable 5G network. If you "complain" enough it becomes easier to get free technician visits, better customer service, and eventually better service. Offer ends 4/14/25 Connect with internet + an Xfinity Mobile line. Call Comcast Customer Service. Comcast Contact Form. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Xfinity keeps its phone support lines longer than most ISPs with uniform hours seven days a week: Mon—Sun: 8AM–12AM EST; Call the Main Customer Service Number. Both times I answered and heard nothing back. Xfinity internet plans offer impressive high speeds (check out our Xfinity speed test data to see how those advertised speeds translate into real-world performance), and the company’s introductory pricing and To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. 4 Be nice. xfinity is, without question, the worst. Cancel service. st/35Dr7MH. The concern is not "Xfinity App" help related. 0 The primary phone number for general customer service inquiries at Xfinity is 1-800-XFINITY (1-800-934-6489). Shop Xfinity offers, pricing and packages at the right price for your needs today! I don’t want to use Xfinity assistant. This runaround by Xfinity "service" is a ridiculous opaque structure intended to avoid accountability, let alone service repair. We surveyed over 8,000 real internet customers in 2025, and Xfinity internet scored the highest customer satisfaction rating of any traditional cable provider in the U. El horario de atención telefónico de Customer Service en Español Comcast Xfinity es de 24 horas, todos los días. (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support—although you can reach them through text or social media if you prefer those routes. Comcast has horrific customer service. You can visit a local Xfinity Store to cancel your Xfinity service in person. These efforts have led to a world-class network reliability uptime of 99. At Comcast, we strive to ensure you receive the services that you pay for. Type your message in the text area near the bottom of the window. Teammates around the world are working hard every day to make sure we deliver the superior experience you expect and deserve. Did you enter any information or click on any links? If so I would suggest changing your passwords and to report this to our Customer Security Assurance. Our number to call customer care is not shown but you can request a call if you want to call you can reach us at 1-800-Xfinity (1-800-934-6489). Residential Sales: Visit xfinity. • Select "Xfinity Support" from that list. The package was no more but I should be Grandfathered in. Contact number. Your so-called “support” system is completely broken. I have been a customer with Xfinity for at least 10 years. To locate an Xfinity Store or a Comcast Service Center near you, click here. Hello, @user_admin2024!Thanks for reaching out by creating a new post about your chat concerns. From the More tab in the Xfinity Home app, click Chat with an Agent. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. XfinityJoeTru +42 more. With it, you can get 75 Mbps internet service for $14. skip to main content. Please check back later for assistance with your Xfinity Mobile device. and speeds from 75 – 6,000 Mbps. com; Call 1-855-211-1804; Customer Care: Comcast Customer Care is available by Visiting xfinity. This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. Power's 2023 wireless customer care study puts Xfinity Mobile in the top 6 for customer satisfaction among the standard MVNOs (distinguished from "value" MVNOs) with a ranking of 795 points (out of a maximum 1,000 points). We can take care of everything right here through our platform. Get status information for devices & tips on troubleshooting. Comcast Official Website : Click Here. It has a computer system - designed to prevent customers from speaking to people -- and a billing department. Every single time we call, they just create more problems. This means that you are mostly talking to other paying customers just like you. Tracking Id 288ea2ef-889c-4ca6-9310-8f8f96b9492f. They may be more eager to get you on the phone with a person. How to email a complaint to For your company, Xfinity Customer Service. Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and The "To:" line prompts you to "Type the name of a person". $ 30 /mo Get the most out of Xfinity from Comcast by signing in to your account. I strongly suggest not to have any service with Xfinity. The chat and phone service numbers are horrible, and result in dead ends after multiple repetitive "troubleshooting" efforts by the customer. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. None of Xfinity's Customer Service is what it used to be. Plan . Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window; Press Enter to send it. To ensure that you are sending your payment into the correct one, you will need the payment address from your billing statement. The Xfinity sales page lets you bundle services and compare factors like download speeds and available channels. Xfinity Learn about receiving a refund from Xfinity. This site Comcast Xfinity hires Philippine customer service agents. I understand your concern with the bill, and I'd like the opportunity to check into that for you. Like. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Sending a direct message to @XfinitySupport on Twitter Calling 1-800-XFINITY (1-800-934-6489) Very bad Customer Service and Continuous wrong billing of Xfinity . You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. st/3exyxT2 Thank you for participating in our community. Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and Xfinity Mobile Customer Service. Join our call center team as a customer service representative and help us assist our customers and members. The "Xfinity Support" graphic replaces the "To:" line When it comes to customers, Xfinity ranked a little lower in customer satisfaction than AT&T, Cox and Spectrum, according to the American Customer Satisfaction Index (ACSI). You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. I’m at the end of my patience. Xfinity Internet: Fastest in-home WiFi, access to nationwide hotspots, stay connected even when away from home. @AVelez51 . Just gives me limited options. This is probably my most important tip. However, that total puts Xfinity Mobile above two out of three major carriers' Thank you for choosing to work with us here online for account support. The best times to call are typically early in the morning or later in the evening when call volumes tend to be lower. With 400 Mbps or higher internet speeds, you can get an unlimited line included for a year. If you receive a suspicious call claiming to be Xfinity support, hang up immediately. View & Pay Bill; Upgrade My Service; Find My Xfinity ID; Get Help & Support; Program My Remote; Find an Xfinity Store; Move My Services; Run Internet Speed Test; Show More Less Shop. The representatives are available 24/7, so you can get help anytime, day or night. The 24/7 phone number for Xfinity Business support is 1(844) 513-2433. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. My experiences with your company have been nothing short of a Get the most out of Xfinity from Comcast by signing in to your account. 2 Messages. Companies always wants to have a good social media presence and they don’t want any negative things happening in If you need immediate assistance for account or service-related issues or questions, including about the Affordable Connectivity Program, please call 1-800-Xfinity for Xfinity residential services or 1-800-391-3000 for Comcast Business Services. 1-855-846-8376 is the direct phone number, they are amazing. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Sending a direct message to @XfinitySupport on Twitter Calling 1-800-XFINITY (1-800-934-6489) The "To:" line prompts you to "Type the name of a person". Before we dive into the steps to talk to a person at Comcast, it’s essential to understand the company’s customer service process. 📞 Complaints Department: 1-800-266-2278; 🕒 Office Hours: Monday through Friday, from 8:00 AM to 5:00 PM EST Customer Service. The Comcast-owned brand offers several high-speed internet and TV plans so you can watch your favorite shows on your Google Xfinity’s Customer Service is an Absolute Disaster. Thanks! In addition to mobile service, Xfinity Mobile customers can purchase a new smartphone from brands like Apple and Samsung. 1200+ chat screenshots, 400+ hrs of my time in chat. Please contact to Discover how to manage your services, update passwords, pay your bill, view statements, and more. For example, plug "Comcast" into the box, click "Phone & Contact Info", and you'll see information about the specific phone number you need to call Xfinity Mobile and NOW Mobile information for California residents. If you need to speak with a customer service agent, you can contact 1-800-Xfinity. Xfinity Mobile Phone Number. contract period). You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and For the last two days I received a call with the caller ID saying "COMCAST" that has my local area code instead of Xfinity's usual 888 area code. com, or the Outage Map. What followed was an infuriating Xfinity customer service is also available by phone, the Xfinity app or in-store. You may have to enter a lot of personal information to get connected, including your ZIP code. There is an outstanding team of Official Employees assisting in these forums, but they are primarily here to help with things that other users (customers) may not be able to help with. Seriously, someone at Xfinity better call me right now, since I can’t get ahold of anyone but an automated chat bubble. Official I provide the agent at his request the ticket # xxxxxxxxxxx and provide him with my call back number of XXX_XXX_XXXX. Contact Customer Service at (800) 391-3000. Tuesday, December 10th, 2024 4:47 AM. Talk to Our Experts for the Best TV and Internet Deals! (888) 836-6019. Thank you for bringing your shared concerns to our attention by visiting our community forums. Prefer to speak to someone over the phone? For fast service, connect with one of our specialists at 1 (888) 936-4968. I have been with Comcast for 7 years and will terminate my account at the end of this year. Phone. What to know about Xfinity. Xfinity Remote Customer Service jobs. user_c7i4a9. Told no open tickets. Helping you find Internet & TV is our first priority. 34. Check Xfinity availability at your address and customize your plan. I sold the appartment. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Nevertheless, speaking with a live representative is usually possible. Not to mention, yesterday in attempt to negotiate a new deal, the lack of communication and terrible customer care over the phone with a Xfinity agent prompted us to Customer Service. I was successful in doing that, however, during the conversation I was asked if I wanted to increase my Wi-Fi power that would be free of charge so I agreed, however, they changed my plan without my authorization and knowledge, I spoke What email address can I use to make contact with Xfinity Customer Service? I would like to provide written feedback about the customer experience I had with the Customer Loyalty team when I tried to get a new contract discount on my monthly bill. Please send us a direct message with your full name and complete service address to “Xfinity Support”. Find out how we send proactive text messages to customers in outages. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Sending a direct message to @XfinitySupport on Twitter Calling 1-800-XFINITY (1-800-934-6489) J. Just select Xfinity support and you will be able to speak with the next available specialist. 9% Discover how to use and troubleshoot your home security and automation systems. If you don’t currently have Comcast Business Internet, visit business. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Don't get your hopes high though. [16]Comcast began offering internet services in late 1996, when it helped found the @Home Network, which sold internet service through Comcast's cable lines. Some customers report long wait times, especially during peak hours or after major service outages. It’s not uncommon for wait times to exceed 30 minutes, though some customers have The quickest and most direct way to reach Comcast Center Customer Service is by phone. I need to pay my bills but I need to talk to a live agent to setup future payments. If the problem persists, try again later. Saturday, September 21st, 2024 2:48 PM. Skip to main content. Business customer support is available via: Phone – Call 1-800-391-3000. 1 job. We have multiple payment processing centers throughout the country. Not Delivered. From billing, to devices, to services. 3. 1-800-XFINITY (1-800-934-6489) Call now. Comcast has the worst customer service I have ever experienced. st/39Ew7A7 for more help options. Get help with billing, troubleshooting, email, outages, and more. Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and Customer Service. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 Season Xfinity TV service: $8. 1. Comcast is pretty good at dishing out credits for customers who complain. I needed help and was forced to use your text chat because speaking to a live person seems impossible. ) You can also visit https://comca. Make sure you are signed in here in the Xfinity Forum. Xfinity customer service hours. He was Managing Director and Customer Experience Director for Barclay’s Bank of Delaware where he designed and built a top talent customer experience, marketing, and operations organization. Check for service outages at Xfinity Service Status Center. And if you have X1 TV, just press the A button or say "Help" into your Voice Remote. This line is available 24/7 for general inquiries including billing questions, service issues, technical support, and more. Find a local contact number. Check out our Contact us page to see all of them. Pacific Standard Time. Try each troubleshooting step, then click Continue. com; Downloading the “XFINITY” app from the Android or iOS app store; Clicking the “Message” button on the XFINITY Facebook page Sending a direct message Xfinity Learn how to optimize your entertainment experience with X1, Stream TV, Xumo and Flex Find various ways to contact Xfinity customer service and get real-time assistance with your billing inquiries, service upgrades, equipment and subscriptions. user_k3gvf5. Spam say “AGENT” to it, after maybe 5-10 times Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. This number is available 24/7 and connects you with a representative who can assist with a wide range of questions or concerns. Bookmark this page for easy access in the future. 4 jobs. To do so, click on the direct messaging icon located at the top right of this forums page. Please send us your full name and complete service address in a direct message: I've lost my patience with your customer service rep and trying to contact someone to cancel and refund my money again this is my second time having to wait on hold for nothing And we can always look into providing you with our amazing Xfinity Internet if you still need a solid connection :) I am an Official Xfinity Employee. 1 year ago. Xfinity Assistant is a chatbot that can help you with your Xfinity questions, issues, and needs. At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. Learn how to report a refund issue, payment issue, or safety concern online. Call Customer Service Speak To Cancellation Department or a Manager. according to the agent I talked to that should get you to a live agent immediately. The Xfinity app would not allow me to pull up that particular statement so I called the customer service department. . Once service issues are resolved, we will also make The customer service lady told me there was nothing she could do because her computer doesn’t have those prices available but if I went to a XFinity store that they could give me the $50 promo for 24 months which included free equipment rental and new modem. user_ktxa1q. Bundles & Promotions; TV @user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. Customer service is the worst I have ever encountered in my life. Thursday, December 12th, 2024 3:41 PM. " I have tried both links and get looped back to this Learn how to manage your upcoming appointment. comcast. You can also pick up, drop off or exchange equipment, pay your bill, subscribe to Xfinity services and get help from our knowledgeable staff at either Xfinity Retail Store or Comcast Service Customer Security Assurance Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329 . Xfinity TV: The advanced search, personalized recommendations make Xfinity TV stand out from others. • The "To:" line prompts you to "Type the name of a person". Try refreshing the page. Ask Xfinity Customer Service. Please send us a DM with your full name and address to Xfinity Support. Appreciate you reaching out! We do have a dedicated team that handles the ACP processing/setup. Pay your Xfinity bill anytime, on any device. As good as the tv service and internet is, I'll definately be cutting the cord very soon. Next, you can check for some common issues with this device. fyq sompsl saas vnk yromea hrurlej cbjx dtcpw ohncl kdqd ppxxt grxdp azv led ywbpjb